1.1. The Buyer places an order using the Seller's e-commerce solution, providing the information necessary for order fulfillment, including the name of the goods or services, quantity, delivery address, contact information, payment method, and any other information requested by the Seller.

1.2. By confirming the order, the Buyer certifies that all information provided in the order is true, accurate, and complete. The Buyer assumes responsibility for any consequences arising from incorrect, inaccurate, or incomplete information provided.

1.3. By confirming the order, the Buyer certifies that they are a legal entity or a person engaged in economic activity, and the order is placed in connection with the Buyer's economic or professional activity. The Buyer certifies that they are not a consumer within the meaning of the Consumer Rights Protection Law.

1.4. After receiving the order, the Seller checks the order information, the availability of goods or services, the price, delivery conditions, and other essential conditions for the execution of the order.

1.5. The order is considered accepted by the Seller only after the Seller has issued a pro forma invoice or other order confirmation to the Buyer.

1.6. If the Buyer has a valid cooperation agreement with the Seller and the Buyer has been granted a credit limit, the Seller may issue an invoice for payment after the delivery of goods or the provision of services in accordance with the payment terms specified in the agreement.

1.7. The Seller has the right to refuse to fulfill the order or to require prepayment if the Buyer has delayed payments, exceeded the granted credit limit, provided false or incomplete information, or if there are other circumstances that may affect the Buyer's ability to meet payment obligations.

1.8. The Seller has the right to unilaterally reduce, suspend, or cancel the credit limit granted to the Buyer if the Buyer delays payment for more than seven calendar days or otherwise fails to fulfill their obligations to the Seller.

1.9. If the goods or services specified in the order are not available, the Seller informs the Buyer about the possible extension of the order fulfillment deadline, a substitute product or service, or the cancellation of the order.

1.10. The Seller has the right to correct obvious technical, printing, pricing, or description errors in the e-commerce solution. If such an error affects the essential terms of the order, the Seller will inform the Buyer and offer to fulfill the order according to the clarified terms or to cancel the order.

1.11. The Buyer may change or cancel the order only until the Seller has begun processing the order, assembling the goods, delivering, or performing the service, unless the Seller has agreed otherwise in writing.

2.1. The Buyer makes the payment for the order using a bank transfer to the bank account specified by the Seller, based on the invoice or proforma invoice issued by the Seller.

2.2. The Buyer is entitled to make payment using the payment methods available in the Seller's e-commerce solution, including payment cards, online banking payments, or other settlement system solutions, if available.

2.3. When using payment cards, online banking payments, or other settlement system solutions, the minimum payment amount without additional fees is 20.00 EUR. If the payment amount is less than 20.00 EUR, the Buyer will be charged a fee of 0.20 EUR excluding value-added tax.

2.4. The order is handed over for execution after the payment is received in the Seller's bank account or after payment confirmation is received from the respective payment service provider, unless there is a written agreement between the Buyer and the Seller regarding a different payment procedure.

2.5. If the Buyer has been granted a credit limit, the Buyer makes the payment of the invoice within the timeframe specified in the invoice issued by the Seller or in the mutually concluded contract.

2.6. All payments are made in euros. The Buyer covers any bank, credit card, payment system, or other payment service provider fees related to the payment, unless the Seller has specified otherwise in writing.

2.7. Payment is considered received at the moment when the funds are credited to the Seller's bank account or when the Seller has received payment confirmation from the relevant payment service provider.

2.8. If the Buyer does not make the payment by the deadline specified in the invoice or pro forma invoice, the Seller has the right to suspend the execution of the order, refuse to execute the order, or cancel the order without prior notice.

3.1. The transfer of goods for delivery is usually carried out within 2–3 working days from the moment the goods are received at the Seller's warehouse, unless a different timeframe is specified in the order, invoice, or other information provided by the Seller.

3.2. The Buyer is informed of the expected delivery or transfer timeframe in the order confirmation, invoice, pro forma invoice, or other document related to the order.

3.3. The actual delivery timeframe after the goods are handed over to the carrier is determined by the respective carrier, taking into account the chosen delivery method, delivery address, and other circumstances affecting delivery.

3.4. The Seller is not responsible for delivery delays caused by the carrier, actions or inactions of third parties, force majeure circumstances, incorrectly provided delivery information, or other circumstances beyond the Seller's control.

3.5. The Buyer is responsible for providing the correct and complete delivery address, contact information, and any other information necessary for delivery. If the information provided by the Buyer is incorrect or incomplete, the Seller has the right to request compensation for any additional costs related to re-delivery or order processing.

3.6. The costs of delivery of goods are specified in the order, invoice, pro forma invoice, or other information provided by the Seller, unless the Seller and the Buyer have agreed otherwise in writing.

4.1. The provision of services begins on the next business day after the order confirmation, unless a different start date for the provision of services is specified in the order, invoice, pro forma invoice, or other information provided by the Seller.

4.2. The service provision period for subscription services is one calendar month, unless the Seller and the Buyer have agreed in writing on a different service provision period.

4.3. A service is considered to be provided if the Seller has granted the Buyer access to the relevant service, functionality, information, or other service object specified in the order.

4.4. If the provision of the service requires the Buyer's cooperation, provision of information, access, or other actions, the Buyer agrees to perform them in a timely and complete manner. The Seller is not responsible for delays in the provision of the service if they arise due to the Buyer's actions or inaction.

4.5. If the Buyer fails to make payment by the specified deadline or otherwise fails to fulfill their obligations to the Seller, the Seller has the right to suspend the provision of the service until the relevant obligations are fully met.

4.6. The service delivery deadlines may be extended if the delay was caused by circumstances of force majeure, actions or inactions of third parties, technical disruptions, or other circumstances independent of the Seller.

5.1. Delivery of digital products is carried out using the Seller's e-commerce solution or another electronic delivery method specified by the Seller.

5.2. A digital product is considered delivered at the moment when the Buyer is provided access to the digital product, download link, activation code, license, module, integration solution, or other digital content specified in the order.

5.3. Given the nature of digital products, the payment made for the purchased digital product is non-refundable after delivery, unless the Seller and Buyer have agreed otherwise in writing.

5.4. Before transferring the digital product, activation code, license, or other confidential access solution to the Buyer, the Seller may require the Buyer to sign an agreement regarding the non-disclosure of the digital code, license, access data, or other confidential information to third parties.

5.5. The Buyer agrees not to disclose, transfer, sell, distribute, or make available to third parties the digital codes, licenses, access data, documentation, or other information related to the digital product, unless the Seller has given written consent.

5.6. All rights to third-party trademarks, names, logos, and service marks, including but not limited to Paysera, Klix, AliPay, PayPal, and other similar designations, belong to their respective owners.

5.7. The Seller does not position itself as the official representative, distributor, agent, or partner of third-party trademark owners unless this is separately and clearly stated in writing.

5.8. Third-party names, logos, and trademarks may only be used for the visual identification of the product or solution and for comparison with similar solutions.

5.9. The Seller does not provide intermediary services between the Buyer and the relevant third-party service provider. The Buyer is solely responsible for communication with the relevant service provider, entering into a contract, creating an account, receiving access data, and performing any other necessary actions for the use of the relevant service.

5.10. The Seller only provides the technical capability or technical solution for establishing a connection between the system used by the Buyer, including the Odoo system, and the system of the relevant service provider, if such functionality is provided in the ordered digital product.

5.11. Before making a payment, the Buyer has the right to request a demo environment for testing the digital product, if such an option is available for the relevant digital product.

5.12. The test or demo environment of the digital product is a free service provided for 14 calendar days from the day of activation, unless the Seller has specified a different term in writing.

5.13. The Seller and the Buyer may separately agree on the delivery or use of a limited version of the digital product for a reasonable compensation.

5.14. The rights to the source code used by the Seller in providing their services, creating digital products, or delivering technical solutions remain with the respective owner of the source code.

5.15. The intellectual property rights to the digital products, modules, customizations, documentation, technical solutions, and other copyright objects created by the Seller belong to the Seller unless the Seller and the Buyer have agreed otherwise in writing.

5.16. The purchase, rental, or granting of usage rights for the digital product does not transfer ownership rights to the Buyer for the digital product, source code, copyrights, trademarks, or other intellectual property objects. The Buyer is granted only the usage rights as specified in the order, invoice, contract, or other document of the Seller.

5.17. In the case of renting digital products, the paid compensation is non-refundable unless the Seller and the Buyer have agreed otherwise in writing.

5.18. Before starting the rental of the digital product, the Buyer has the right to request a trial version, if available, or to order the digital product for the shortest usage period offered by the Seller.

6.1. The Buyer has the right to request the return of goods within 14 calendar days from the date of receipt of the goods, which is determined according to the carrier's delivery data, unless the Seller and the Buyer have agreed otherwise in writing.

6.2. The Buyer notifies the Seller of the decision to return the goods in writing by sending a notice to the Seller's email address info@myacc.pro. In the notice, the Buyer specifies the order or invoice number, the name of the goods being returned, the quantity, and the reason for the return.

6.3. Buyer within 5 business days from the date of sending the notification, agrees with the Seller on the return procedure for the goods, including the return address, shipping method, and other conditions related to the return of the goods.

6.4. Goods can only be returned if they are unused, undamaged, complete, in their original and undamaged packaging, and in a condition that allows them to be resold as new goods, unless the Seller has agreed otherwise in writing.

6.5. The Buyer covers all costs related to the return of the goods, including transportation, packaging, insurance, and other return-related expenses, unless the Seller and Buyer have agreed otherwise in writing.

6.6. The Buyer sends the Seller information confirming the shipment of the goods, including the name of the carrier and the tracking number of the shipment, no later than the next business day after handing the goods over to the carrier.

6.7. The Seller has the right to refuse the return of goods if the goods are used, damaged, not complete, not in the original packaging, have lost their original appearance or properties, or if the Buyer has not followed the return procedure specified in these terms.

6.8. If the original packaging of the returned goods is damaged, the Seller has the right to reduce the amount to be refunded to the Buyer by 30% of the value of the respective goods. This reduction is applied considering the decrease in the resale value of the goods due to the damaged packaging.

6.9. After receiving the goods, the Seller checks the condition of the returned goods. If the goods meet the return requirements specified in these terms, the Seller will refund the amount paid or credit it towards the Buyer's future orders, if the Seller and Buyer agree on that.

6.9. The refund or credit of the paid amount is made after the Seller has received the returned goods and verified their compliance with the return conditions.

7.1. Funds for the returned goods will be refunded to the Buyer's account within 5 business days from the day when the returned goods are received at the Seller's warehouse and the Seller has verified their compliance with the goods return conditions.

7.2. The day of receipt of the returned goods at the Seller's warehouse is considered to be the next business day after the day when the shipment was actually delivered to the Seller according to the carrier's delivery data.

7.3. The day of refund of funds is considered to be the day when the relevant amount of money is debited from the Seller's bank account.

7.4. If the returned goods do not meet the goods return conditions, the Seller has the right to refuse a full or partial refund of funds, including applying the reduction of the refundable amount for damaged original packaging as provided in this rule.6.8..

7.5. Funds for digital products are not refunded, except in the cases provided in this rule.7.8..

7.6. The fee paid for the provision of services is refunded proportionally to the unused service provision period, unless the Seller and the Buyer have agreed otherwise in writing.

7.7. Funds are not refunded for the days when the service was activated, available to the Buyer, or actually provided, regardless of whether the Buyer actually used the service.

7.8. Funds for digital products may be refunded in the following cases:

7.8.1. if the delivery of the digital product was not made due to the Seller's fault;

7.8.2. if the Buyer's refusal of the digital product has been received before the delivery of the digital product;

7.8.3. if the Seller has confirmed in writing the functionality of the digital product for a specific Buyer's database, system version, or technical configuration, but after the delivery of the digital product, it is found that the digital product is not compatible with the respective Buyer's solution.

7.9. In the case mentioned in 7.8.3., the Buyer is obliged to provide the Seller with all necessary information and access so that the Seller can verify the incompatibility of the digital product with the Buyer's solution.

7.10. If the incompatibility of the digital product has arisen due to changes made by the Buyer, third-party modules, improper configuration, incorrectly provided information, an incompatible system version, or other circumstances independent of the Seller, funds for the digital product are not refunded.

7.11. Refunds are made only to the same Buyer's settlement account or payment method from which the initial payment was made, unless the Seller and Buyer have agreed otherwise in writing.

8.1. The Buyer submits a complaint or claim in writing by sending it to the Seller's email address info@myacc.pro or using the tool available on the Seller's portal “Open Application”.

8.2. In the complaint or claim, the Buyer indicates the order or invoice number, the nature of the complaint or claim, related circumstances, the Buyer's request, and, if possible, attaches documents or other information that supports the Buyer's request.

8.3. The Seller reviews the Buyer's complaint or claim and provides a response within a reasonable timeframe, but no later than 10 business days from the date of receipt of the complaint or claim, unless a longer review period is required due to objective circumstances.

8.4. The Seller and the Buyer agree to initially resolve any disputes, disagreements, or claims arising from the order, contract, or the execution of these terms, or related to them, through mutual negotiations.

8.5. These regulations, orders, and the legal relationships arising from them are subject to the normative acts of the Republic of Latvia.

8.6. If the Seller and the Buyer are unable to resolve the dispute through mutual negotiations, the dispute shall be examined in the courts of the Republic of Latvia in accordance with the jurisdiction established by the regulatory acts of the Republic of Latvia.

9.1. The Seller has the right to request the Buyer to verify their identity, legal status, representation rights, beneficial owners, the purpose of the transaction, and the source of funds if the Seller has suspicions of money laundering, attempts to evade sanctions, fraud, or other heightened risk circumstances.

9.2. The Buyer agrees to provide all necessary information and documents required for the identification of the Buyer, the assessment of the transaction, the verification of sanction risks, and the compliance with regulatory requirements upon the Seller's request.

9.3. If the Buyer refuses to provide the information or documents requested by the Seller, submits false, incomplete, or misleading information, or the Seller has reasonable suspicions about the legality of the transaction, the Seller has the right to refuse to execute the transaction, suspend the order execution, suspend the delivery of goods, digital products, or services, as well as terminate cooperation with the Buyer.

9.4. If the Seller has a statutory obligation or reasonable suspicions regarding the legalization of proceeds from crime, financing of terrorism or proliferation, evasion of sanctions, or other illegal activities, the Seller has the right to report to the Financial Intelligence Unit or another competent state authority in accordance with the procedures established by law.

9.5. In the event that the execution of the transaction is suspended in connection with the Seller's conducted inspection, risk assessment of sanctions, or reporting to a competent state authority, the refund of funds, delivery of goods, delivery of digital products, or provision of services may be postponed until the relevant circumstances are clarified, the inspection is completed, or instructions or decisions from the competent state authority are received.

9.6. If the execution of the transaction is permissible after the completion of the inspection, the Seller continues the order execution or refunds the funds in accordance with these terms. If the execution of the transaction is not permissible due to statutory regulations, sanction requirements, or instructions from the competent state authority, the Seller acts in accordance with the applicable statutory requirements.

9.7. If the Buyer’s board members, officials, representatives, participants, shareholders, beneficial owners, or related persons are residents, citizens, or otherwise connected to the United States of America, the Russian Federation, Ukraine, the Republic of Belarus, the United Kingdom of Great Britain and Northern Ireland, the Republic of Kazakhstan, or any other high-risk jurisdiction, the Seller has the right to conduct a due diligence of the Buyer.

9.8. As part of the due diligence, the Seller has the right to request additional information about the Buyer’s economic activity, the purpose of the transaction, the source of funds, the beneficial owners, the ownership structure, sanction risks, business partners, and other circumstances necessary for the Seller’s risk assessment.

9.9. The Seller has the right to refuse cooperation with the Buyer or to refuse the execution of a specific transaction if the Seller concludes after the conducted review that cooperation with the Buyer may pose legal, financial, compliance, reputational, or other significant risks to the Seller.

9.10. The Buyer confirms that the information and documents provided to the Seller are true, accurate, current, and complete, and undertakes to promptly inform the Seller of any changes that may affect the Buyer’s identification, representation rights, beneficial owners, sanction status, or risk assessment of cooperation.